Spa Etiquette
Welcome to Infinity Wellness, where every detail is designed to create a sanctuary of calm, restoration and wellbeing. To ensure every guest enjoys a peaceful and luxurious experience, we kindly ask that the following etiquette is observed.
Arrival
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Guests are encouraged to arrive 10–15 minutes before their scheduled treatment.
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This allows time to complete consultation forms and begin the experience in a calm state.
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Late arrivals may result in reduced treatment time.
Tranquil Environment
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Keep voices low in all spa areas.
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Place mobile phones on silent.
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Respect the waiting area and treatment spaces of other guests.
Health & Consultation
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Inform your therapist of any medical conditions.
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Pregnancy, allergies, injuries or current medications must be disclosed before treatment.
Personal Belongings
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As secure storage areas are not available, guests are advised not to bring valuable items.
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Infinity Wellness cannot accept responsibility for lost or unattended belongings.
Treatment Experience
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Please follow therapist guidance during treatments to ensure the best results.
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Our therapists deliver treatments with professionalism, discretion and care.
Cancellation Policy
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Late cancellations will be charged at 100% of the treatment price.
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No-show appointments will be charged at 100% of the treatment price.
Respectful Environment
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Infinity Wellness maintains a respectful and safe environment for guests and staff.
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Inappropriate behaviors will not be tolerated.
After Your Treatment
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Remain hydrated and take a moment to relax after treatments.
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Our team can recommend homecare to extend the benefits of your treatment.